Refunds
Effective
The short version
These are digital files delivered instantly, so we cannot take them back. We would still rather you were happy than technically correct, so we do give refunds. Read on.
When we refund
We will refund your purchase if:
- you were charged more than once for the same product;
- the files you received are corrupt, incomplete, or not what the product page described; or
- you bought by mistake and tell us promptly.
Request a refund within 14 days of purchase by writing to hello@usemonochrome.com with the email address you used at checkout. We aim to reply within three working days.
When we usually will not
We generally cannot refund a purchase simply because you changed your mind after downloading the files, since the product cannot be returned once it is in your possession. Every wallpaper is previewed at a useful size before purchase for exactly this reason.
How a refund works
Refunds are processed by Polar and returned to your original payment method. A refund normally also ends your access to the files. Whether or not access ends, your licence terminates when the refund is issued: you must stop using the wallpapers and delete any copies you have kept.
This does not affect your statutory rights
If you are in the EU or UK, see our withdrawal information. Nothing here limits any right you have under consumer law.